This policy governs the buyer's rights and obligations when using the platform, and clarifies the mechanism for purchase, receipt, and return.
1. Terms of Purchase
The buyer is obligated to enter correct and complete data when registering or completing an order.
The full value of the watch must be paid before receipt or according to the approved payment method.
The buyer acknowledges that they have reviewed all the details of the watch on display before completing the purchase.
2. Confirming the order and payment
The order is confirmed after the payment process is successfully completed.
The watch will not be shipped or delivered until payment is confirmed.
The buyer may be contacted to confirm certain details before the transaction is completed.
3. Receipt and Inspection
The buyer must inspect the watch upon receipt and ensure it matches the description.
The buyer is obligated to report any feedback within a period not exceeding [Number of days] days From the date of receipt
Failure to report within this period will be considered an acknowledgment of receipt of the watch in good condition and as described.
4. Cancellation
The buyer can cancel the order before payment without any fees.
After payment, you can cancel before shipping and receive a full refund.
After shipping, cancellations are subject to the approved return policy.
5. Retrieval
A refund request can be made within [Number of days] days From the date of receipt in the following cases only:
There is a significant difference between the watch received and the description provided.
There is an undisclosed technical defect.
Proof that the watch is not authentic
6. Cases in which returns are not accepted
The refund request will not be accepted in the following cases:
The watch is subject to any use or damage after receipt.
Loss of any of the original accessories
Expiration of the specified return period
The product is customized or cannot be resold.
7. Refund
The refund will be processed after the watch is received, inspected, and its condition is verified.
The refund will be issued using the same payment method.
The refund process may take several business days, depending on the service provider.
8. Shipping costs
If the reason for the return is an error on the part of the platform or the seller, the platform will bear the shipping costs.
If the return is at the buyer's request, the buyer will bear the shipping costs, and an administrative fee may be deducted.
9. Buyer's Responsibility
The buyer is responsible for reviewing the product details before purchasing.
You agree to use the platform legally and not to misuse it.
The buyer is responsible for any incorrect data entered during the order process.
10. General Provisions
Ravelor reserves the right to modify this policy at any time.
Continued use of the platform constitutes implicit acceptance of the modifications.
This policy is subject to the regulations of the Kingdom of Saudi Arabia.