Return and Cancellation Policy

This policy regulates the cases and procedures for order cancellations and refunds via the Ravelor platform, in accordance with the e-commerce regulations in the Kingdom of Saudi Arabia.

1. Cancel the evaluation request

The seller has the right to cancel the evaluation request at any time before the platform receives the watch without any fees.
After receiving the watch and conducting the inspection, the seller has the right to refuse the final price and refund the watch, while bearing any inspection or shipping fees.

2. Cancel purchase order

The buyer can cancel the purchase order before payment confirmation without any obligation.
After payment confirmation and before the watch is shipped, the buyer can request cancellation and a full refund within [number of] business days.
After the watch has been shipped, cancellation is subject to the approved return policy.

3. Returns after receipt

The buyer is entitled to request a return of the watch within [number of days] days from the date of receipt only in the following cases:

There is a significant difference between the watch received and the description provided.
Proof that the watch is not authentic
There is an undisclosed technical defect.

4. Cases where refunds are not accepted

The refund request will not be accepted in the following cases:

The watch is subject to any use or damage after receipt.
Loss of any of the original accessories
Expiration of the specified return period
The watch is personalized or non-resale.

5. Return procedures

The buyer submits the return request via [contact method], explaining the reason and attaching supporting documentation.
The platform reviews the request and responds within [number of] business days.
If the request is accepted, the watch will be returned in its original condition with all accessories.
After receiving and inspecting the watch, the refund will be processed within [number of] business days.

6. Return costs

If the reason for the return is an error on the part of the platform or the seller, the platform will bear the shipping costs.
If the return is at the buyer's request, the buyer will bear the shipping costs, and an administrative fee may be deducted.

7. Exceptions to the right of restitution

The right of return does not apply to products customized to the buyer's request or that cannot be resold.

8. General Provisions

Ravelor reserves the right to modify this policy at any time.
Continued use of the platform constitutes implicit acceptance of the modifications.
This policy is subject to the regulations of the Kingdom of Saudi Arabia.

Buying Guide

We are committed to providing a flexible and secure purchasing experience for all customers, whether you wish to bid on a rare watch, submit your own special price offer, or buy directly at the listed price. Follow these steps to complete your purchase.

Browse Watches Buy via Auction Suggest a Price Direct Purchase Order Review Shipping Track Order FAQ

01First: Browse Available Watches

Start by browsing the watches displayed on the platform and carefully reviewing the details of each watch, including:

  • Brand and model.
  • Watch condition.
  • Detailed images.
  • Technical specifications.
  • Available accessories with the watch, such as the box, warranty, and invoices, if any.
  • Direct purchase price or available offer options.

After choosing the right watch, you will find one or more of the following purchase methods.

02Option One: Buying via Auction

Some unique or rare watches are available through an auction system.

How does the auction work?

  1. Open the page of the desired watch.
  2. Enter the bidding amount you wish to submit in the bidding field.
  3. Ensure the entered amount is correct before submitting.
  4. Click the "Submit Bid" button.

What happens after submitting a bid?

  • The bid is received and reviewed by the platform team.
  • The bid is compared with other offers made on the watch.
  • If the bid is suitable and approved, you will be contacted directly.

After bid approval

You will receive an email containing:

  • Notification of bid approval.
  • Watch details.
  • Final purchase price.
  • A secure payment link to complete the purchase.

Important Notes

  • Submitting a bid does not automatically mean a completed purchase.
  • No amount is deducted when submitting a bid.
  • The purchase is confirmed only after successful payment.
  • The platform reserves the right to review and accept or reject any bid according to established criteria.

03Option Two: Suggest a Price for the Watch

Some watches allow you to submit your own price offer instead of direct purchase.

How to submit a price offer?

  1. Open the page of the desired watch.
  2. Enter the price you wish to buy the watch for in the "Suggest Your Price" field.
  3. Click "Submit Offer".

What happens after submitting an offer?

The platform team reviews the submitted offer based on several factors, including:

  • The current market value of the watch.
  • The condition of the watch.
  • The rarity of the model.
  • Available offers on the watch.
  • Market trends and recent selling prices.

After reviewing the offer

If the suggested price is approved:

  • You will receive an email confirming the acceptance of the offer.
  • A special payment link for your order will be sent.
  • You can complete the payment directly through the link.

If the offer is not approved, it may be:

  • Rejected.
  • Or you may be contacted with an alternative price offer, if available.

Important Notes

  • Submitting a price offer does not guarantee order acceptance.
  • The watch is reserved only after payment is completed.
  • The duration of offer review may vary depending on the type of watch and the number of incoming requests.

04Option Three: Direct Purchase

If the watch is available for direct purchase, you can complete the purchase immediately without waiting for an offer review or bid.

Direct Purchase Steps

  1. Open the watch page.
  2. Click the "Buy Now" button.
  3. Review order details.
  4. Proceed to the payment page.
  5. Complete shipping and billing information.
  6. Choose the appropriate payment method.
  7. Complete the payment process.

After Payment

You will receive a confirmation message including:

  • Order number.
  • Watch details.
  • Shipping information.
  • Order status.

05Order Review and Purchase Confirmation

After successful payment, our team reviews the order to ensure:

  • Customer data accuracy.
  • Successful payment process.
  • Watch availability and readiness for shipment.

After the review is complete, the order is finally approved, and preparation and shipping procedures begin.

06Watch Preparation and Shipping

After order approval:

  • The watch is carefully prepared.
  • Order contents are verified.
  • The watch is safely packaged to protect it during transit.
  • The shipment is handed over to the approved shipping company.

07Order Tracking

After the watch is shipped, you will receive a message containing:

  • Tracking number.
  • Shipping company.
  • Shipment tracking link.

You can track the order status until it reaches your address.

08Receiving the Watch

Upon receipt of the shipment:

  • Check the integrity of the outer packaging.
  • Ensure the watch matches the displayed specifications.
  • Keep all attached accessories and documents.

Frequently Asked Questions

Is an amount deducted when submitting a bid or price offer?

No, no amount will be deducted until the offer or bid is approved and payment is completed.

When is an order considered confirmed?

An order is considered confirmed only after successful payment and receipt of the order confirmation message.

Can I buy the watch directly without submitting an offer?

Yes, if the watch is available with the "Buy Now" option, you can complete the purchase directly.

How do I know the result of a bid or offer?

You will be contacted via email, and all details and the payment link will be sent upon approval.

Is the watch reserved as soon as I submit an offer?

No, the watch is reserved after the offer is accepted and payment is completed.