Terms and Conditions


These terms govern the use of the Ravilor website and the services provided through it. By using the platform, you acknowledge that you have read, understood, and agreed to be bound by these terms.

1. Definitions

The platform.
Ravilor is a licensed brokerage firm for trading watches within the Kingdom of Saudi Arabia.

User
Anyone who uses the platform, whether a seller, buyer, or visitor.

The seller.
The owner of the watch who is offering it for sale or appraisal.

The buyer
The person who wants to buy a watch.

The watch.
Any original wristwatch offered for valuation or sale through the Ravelor platform, whether new or used, including all brands, with its accessories, if any.

2. The nature of the platform's role

2.1 The platform acts as an intermediary between sellers and buyers, with its task limited to displaying watches, facilitating the evaluation and inspection process, and assisting in completing the transaction. It is not considered a direct party to the sales contract between the two parties.

2.2 The Platform shall not be liable for the accuracy or correctness of the information provided by the Seller, except to the extent that it is actually verified through the Platform's inspection processes.

2.3 The Platform provides initial assessment, technical inspection, and authenticity verification services for watches in accordance with its approved procedures, without this constituting an absolute guarantee of detecting all defects or cases of forgery.

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3. Seller's Obligations

The seller shall comply with the following:

Provide accurate and correct information about the watch, including its condition, model, photos, and accessories.
Ensuring its legal ownership and that it is free from any disputes or encumbrances.
Ensuring the authenticity of the watch and that it is not counterfeit or stolen.
Commitment to deliver the watch in the agreed-upon condition without any changes.
The platform reserves the right to refuse to display any watch without providing a reason.

4. Buyer's Obligations

The buyer shall comply with the following:

Enter correct and complete data when registering or purchasing.
Full payment for the watch is required before receipt or according to the approved payment mechanism.
Inspect the watch upon receipt and ensure it matches the description.
Report any feedback within a period not exceeding [number of days] days from the date of receipt.

5. Evaluation and Examination

The platform's initial assessment is based on the information provided by the seller, and this assessment is a preliminary, non-binding estimate.
The final price is determined after the watch has been physically inspected by the platform's specialists.
The seller is entitled to accept or reject the final price after inspection without any obligation.

6. Commissions and Fees

The Ravelor platform is entitled to a commission of [percentage] of the sale value.
Additional fees may be charged for certain services, such as inspection, shipping, or documentation.
All prices shown include VAT unless otherwise stated.

7. Prohibited behaviors

The user is prohibited from engaging in any of the following behaviors:

Displaying or selling counterfeit, stolen, or of questionable origin watches.
Providing incorrect or misleading information.
Completing off-platform transactions with parties identified through it.
Using the platform for any illegal or unlawful activity.

8. Intellectual Property

All content displayed on the Ravelor platform, including texts, designs, images, and logos, is the property of the platform and is protected by the regulations in force in the Kingdom of Saudi Arabia. It may not be used or republished without prior permission.

9. Account Suspension

The platform has the right to suspend or terminate any user's account if:

Violation of Terms and Conditions
Suspicion of fraudulent or illegal activity.
A request from an official or judicial body

10. Limits of Liability

The platform shall not be liable for any indirect or consequential damages resulting from the use of the service.
The platform does not guarantee that the service will be uninterrupted or error-free.
In all cases, the platform's liability is limited to the value of the commission received only.

11. Force Majeure

The platform shall not be held liable for any delay or breach in the provision of the service in the event of circumstances beyond its control, such as natural disasters, government decisions, or technical malfunctions.

12. Law and Dispute Resolution

These terms and conditions are governed by the laws of the Kingdom of Saudi Arabia.
Disputes shall initially be resolved amicably, and if this is not possible, the matter shall be referred to the competent judicial authorities.

13. Amendment of Terms

Ravelor has the right to modify these terms at any time, and the user's continued use of the platform after the modification is considered implicit consent to the new terms.


Frequently Asked Questions

Buying
How does the platform work?
The platform acts as an intermediary between sellers and buyers, monitoring transactions to ensure a safe and smooth experience, while providing inspection and verification services, with the sales contract remaining between the seller and the buyer.
Does the platform verify the hours?
Yes, the platform offers technical inspection and authenticity verification services according to approved mechanisms, with follow-up on each process to ensure product quality as much as possible.
Is the information displayed about the watch guaranteed?
The information is based on what the seller provides, and the platform verifies it within the limits of inspection and documentation. It also follows up on any post-sale feedback to ensure the customer's rights.
When will the final price be determined?
The final price is determined after the watch has been physically inspected by specialists to ensure the accuracy of the valuation.
What happens after payment?
After payment, the seller prepares and ships the order, and the platform monitors the process and ensures it proceeds correctly until the product arrives.
Can I return the watch after purchase?
Yes, a refund can be requested in cases such as a discrepancy in the description, lack of authenticity, or an undisclosed defect, with the platform following up on the case to ensure the customer's rights.
Selling
What are the conditions for selling a watch on the platform?
The seller must provide accurate data, guarantee ownership and authenticity, and ensure the watch is free from any dispute. The platform will follow up on this data to verify it.
Can the watch offer be rejected?
Yes, the platform has the right to reject any watch to ensure the quality of the products displayed and to protect buyers.
Is the initial assessment binding?
No, the initial valuation is only a preliminary estimate, and the final price is determined after the actual inspection.
Can I refuse the final price?
Yes, the seller can reject the final price and have the watch returned according to the return policy.
How do I sell a watch on the platform?
The seller enters the watch's details, which are then evaluated and inspected, and the watch is displayed to buyers while the platform monitors the process.
Payments and Fees
How does the payment process work?
The full amount is to be paid before receiving the watch to ensure the seriousness of the order and the completion of the transaction securely.
When will the order be confirmed?
The order is confirmed immediately after successful payment and the start of the execution procedures.
Is there a commission on the sale?
Yes, the platform charges a commission for its brokerage services and for overseeing the process.
Are there any additional fees?
Fees may apply for inspection, shipping, or documentation services, as applicable.
Shipping and Delivery
How is shipping handled between the seller and the buyer?
Shipping is directly from the seller to the buyer, with the platform monitoring the entire process to ensure the order arrives safely.
Who determines the shipping company?
The seller is responsible for choosing the appropriate shipping company, with the platform following up to ensure the quality of service.
Who determines the shipping cost?
The shipping cost is determined by the seller, the shipping company, and the nature of the order.
Is the platform responsible for shipping?
The platform is an intermediary, but it fully monitors the shipping process and can be contacted in case of any problem.
Can the shipment be tracked?
Yes, if a tracking number is provided by the shipping company, the order can be tracked. You can also contact the platform for assistance.
Orders and Follow-up
How do I know the status of my order?
The order can be tracked through the account or by contacting the seller, and the platform also provides support for tracking the status.
What should I do if my order is late?
You can contact the seller or refer to the platform, where the case will be followed up to ensure the order arrives.
Cancellation and Returns
Can the order be canceled?
The order can be canceled before payment without any obligations, and after payment according to the specified conditions.
When can I request a refund?
A return can be requested within the specified period and in cases such as a discrepancy in the description, lack of authenticity, or an undisclosed defect.
When are returns not accepted?
Returns are not accepted if the product is damaged after receipt, if accessories are missing, or if the specified period has expired.
Who bears the shipping costs for returns?
The platform will bear the costs if the reason is the seller's fault, a defect, or a non-conformity, and the buyer will bear the costs if the reason is attributable to them.
Security and Trust
How is authenticity verified?
The platform uses professional means to verify authenticity, with continuous monitoring to ensure product quality, although it is not possible to guarantee the detection of all advanced cases.
Is the platform liable for damages?
The platform works to follow up on cases and resolve problems, while adhering to the statutory limits of liability.
What should I do if I encounter a problem?
You can refer directly to the platform, where the case is followed up and worked on to ensure customer satisfaction.
Account
Do I need an account to use the platform?
Yes, using the platform requires creating an account and providing accurate information to ensure the security of operations.
Can my data be modified?
Yes, the data can be modified through the account.
When is the account suspended?
In case of a violation of the terms or suspicion of irregular activity.
Privacy
What data is collected?
Personal, financial, and technical data is collected to provide the service and improve the experience.
Is data being shared?
Information is only shared with parties necessary to complete the service, such as shipping and payment.
Is the data being sold?
The data is not sold to any third party.
What are my rights regarding my data?
You can view, edit, delete, withdraw consent, and file a complaint.
Cookies
Does the platform use cookies?
Yes, to improve the user experience.
Can it be disabled?
Yes, but this may affect some of the site's functions.