Shipping and Delivery Policy

This policy outlines the shipping and delivery provisions adopted by the Ravelor platform and constitutes part of the platform's general terms and conditions.

Article 1: Shipping Mechanism

The platform relies on insured and certified shipping companies, with a mandatory tracking number provided for every shipment.

Each shipment must be insured for an amount no less than the final price of the watch, and the selection of the shipping company is the exclusive right of the Platform, in accordance with its operational standards.

Article 2: Liability and Custody During Shipment

2.1 The Platform's Responsibility Prior to Shipment

The platform assumes custody of the watch from the moment it is received from the seller until it is handed over to the shipping company, and bears liability for any damage occurring during this period, up to a maximum of the watch's final price.

2.2 Liability after handover to the shipping company

Upon handing over the watch to the shipping company, liability transfers to it within the limits of the approved insurance policy.

The platform commits to coordinating with the shipping company to settle shipment-related claims on behalf of the user when necessary.

2.3 Claims for Damaged or Lost Shipments

The Platform must be notified in writing of any damaged or lost shipment within three (3) business days from the date of receipt or the notification of loss.

Any notification made after this period forfeits the right to make a claim against the Platform, without prejudice to the User's right to seek recourse directly from the shipping company in accordance with its regulations and procedures.

Article 3: Delivery Periods

Within the Kingdom of Saudi Arabia

Shipments are expected to be delivered within 2–5 business days from the date of shipment.

If the delay exceeds seven (7) business days, the user has the right to file a formal report to track the shipment's status.

Outside the Kingdom of Saudi Arabia (when international shipping is available)

Delivery is expected within 7–21 business days, depending on the destination and shipping procedures.

The platform bears no responsibility for customs delays or regulatory requirements associated with the destination country.

The buyer alone bears all customs duties, import taxes, and any regulatory requirements associated with international shipping.

Buying Guide

We are committed to providing a flexible and secure purchasing experience for all customers, whether you wish to bid on a rare watch, submit your own special price offer, or buy directly at the listed price. Follow these steps to complete your purchase.

Browse Watches Buy via Auction Suggest a Price Direct Purchase Order Review Shipping Track Order FAQ

01First: Browse Available Watches

Start by browsing the watches displayed on the platform and carefully reviewing the details of each watch, including:

  • Brand and model.
  • Watch condition.
  • Detailed images.
  • Technical specifications.
  • Available accessories with the watch, such as the box, warranty, and invoices, if any.
  • Direct purchase price or available offer options.

After choosing the right watch, you will find one or more of the following purchase methods.

02Option One: Buying via Auction

Some unique or rare watches are available through an auction system.

How does the auction work?

  1. Open the page of the desired watch.
  2. Enter the bidding amount you wish to submit in the bidding field.
  3. Ensure the entered amount is correct before submitting.
  4. Click the "Submit Bid" button.

What happens after submitting a bid?

  • The bid is received and reviewed by the platform team.
  • The bid is compared with other offers made on the watch.
  • If the bid is suitable and approved, you will be contacted directly.

After bid approval

You will receive an email containing:

  • Notification of bid approval.
  • Watch details.
  • Final purchase price.
  • A secure payment link to complete the purchase.

Important Notes

  • Submitting a bid does not automatically mean a completed purchase.
  • No amount is deducted when submitting a bid.
  • The purchase is confirmed only after successful payment.
  • The platform reserves the right to review and accept or reject any bid according to established criteria.

03Option Two: Suggest a Price for the Watch

Some watches allow you to submit your own price offer instead of direct purchase.

How to submit a price offer?

  1. Open the page of the desired watch.
  2. Enter the price you wish to buy the watch for in the "Suggest Your Price" field.
  3. Click "Submit Offer".

What happens after submitting an offer?

The platform team reviews the submitted offer based on several factors, including:

  • The current market value of the watch.
  • The condition of the watch.
  • The rarity of the model.
  • Available offers on the watch.
  • Market trends and recent selling prices.

After reviewing the offer

If the suggested price is approved:

  • You will receive an email confirming the acceptance of the offer.
  • A special payment link for your order will be sent.
  • You can complete the payment directly through the link.

If the offer is not approved, it may be:

  • Rejected.
  • Or you may be contacted with an alternative price offer, if available.

Important Notes

  • Submitting a price offer does not guarantee order acceptance.
  • The watch is reserved only after payment is completed.
  • The duration of offer review may vary depending on the type of watch and the number of incoming requests.

04Option Three: Direct Purchase

If the watch is available for direct purchase, you can complete the purchase immediately without waiting for an offer review or bid.

Direct Purchase Steps

  1. Open the watch page.
  2. Click the "Buy Now" button.
  3. Review order details.
  4. Proceed to the payment page.
  5. Complete shipping and billing information.
  6. Choose the appropriate payment method.
  7. Complete the payment process.

After Payment

You will receive a confirmation message including:

  • Order number.
  • Watch details.
  • Shipping information.
  • Order status.

05Order Review and Purchase Confirmation

After successful payment, our team reviews the order to ensure:

  • Customer data accuracy.
  • Successful payment process.
  • Watch availability and readiness for shipment.

After the review is complete, the order is finally approved, and preparation and shipping procedures begin.

06Watch Preparation and Shipping

After order approval:

  • The watch is carefully prepared.
  • Order contents are verified.
  • The watch is safely packaged to protect it during transit.
  • The shipment is handed over to the approved shipping company.

07Order Tracking

After the watch is shipped, you will receive a message containing:

  • Tracking number.
  • Shipping company.
  • Shipment tracking link.

You can track the order status until it reaches your address.

08Receiving the Watch

Upon receipt of the shipment:

  • Check the integrity of the outer packaging.
  • Ensure the watch matches the displayed specifications.
  • Keep all attached accessories and documents.

Frequently Asked Questions

Is an amount deducted when submitting a bid or price offer?

No, no amount will be deducted until the offer or bid is approved and payment is completed.

When is an order considered confirmed?

An order is considered confirmed only after successful payment and receipt of the order confirmation message.

Can I buy the watch directly without submitting an offer?

Yes, if the watch is available with the "Buy Now" option, you can complete the purchase directly.

How do I know the result of a bid or offer?

You will be contacted via email, and all details and the payment link will be sent upon approval.

Is the watch reserved as soon as I submit an offer?

No, the watch is reserved after the offer is accepted and payment is completed.