Shipping and Delivery Policy

This policy outlines the shipping and delivery provisions adopted by the Ravelor platform and constitutes part of the platform's general terms and conditions.

Article 1: Shipping Mechanism

The platform relies on insured and certified shipping companies, with a mandatory tracking number provided for every shipment.

Each shipment must be insured for an amount no less than the final price of the watch, and the selection of the shipping company is the exclusive right of the Platform, in accordance with its operational standards.

Article 2: Liability and Custody During Shipment

2.1 The Platform's Responsibility Prior to Shipment

The platform assumes custody of the watch from the moment it is received from the seller until it is handed over to the shipping company, and bears liability for any damage occurring during this period, up to a maximum of the watch's final price.

2.2 Liability after handover to the shipping company

Upon handing over the watch to the shipping company, liability transfers to it within the limits of the approved insurance policy.

The platform commits to coordinating with the shipping company to settle shipment-related claims on behalf of the user when necessary.

2.3 Claims for Damaged or Lost Shipments

The Platform must be notified in writing of any damaged or lost shipment within three (3) business days from the date of receipt or the notification of loss.

Any notification made after this period forfeits the right to make a claim against the Platform, without prejudice to the User's right to seek recourse directly from the shipping company in accordance with its regulations and procedures.

Article 3: Delivery Periods

Within the Kingdom of Saudi Arabia

Shipments are expected to be delivered within 2–5 business days from the date of shipment.

If the delay exceeds seven (7) business days, the user has the right to file a formal report to track the shipment's status.

Outside the Kingdom of Saudi Arabia (when international shipping is available)

Delivery is expected within 7–21 business days, depending on the destination and shipping procedures.

The platform bears no responsibility for customs delays or regulatory requirements associated with the destination country.

The buyer alone bears all customs duties, import taxes, and any regulatory requirements associated with international shipping.

Frequently Asked Questions

Buying
How does the platform work?
The platform acts as an intermediary between sellers and buyers, monitoring transactions to ensure a safe and smooth experience, while providing inspection and verification services, with the sales contract remaining between the seller and the buyer.
Does the platform verify the hours?
Yes, the platform offers technical inspection and authenticity verification services according to approved mechanisms, with follow-up on each process to ensure product quality as much as possible.
Is the information displayed about the watch guaranteed?
The information is based on what the seller provides, and the platform verifies it within the limits of inspection and documentation. It also follows up on any post-sale feedback to ensure the customer's rights.
When will the final price be determined?
The final price is determined after the watch has been physically inspected by specialists to ensure the accuracy of the valuation.
What happens after payment?
After payment, the seller prepares and ships the order, and the platform monitors the process and ensures it proceeds correctly until the product arrives.
Can I return the watch after purchase?
Yes, a refund can be requested in cases such as a discrepancy in the description, lack of authenticity, or an undisclosed defect, with the platform following up on the case to ensure the customer's rights.
Selling
What are the conditions for selling a watch on the platform?
The seller must provide accurate data, guarantee ownership and authenticity, and ensure the watch is free from any dispute. The platform will follow up on this data to verify it.
Can the watch offer be rejected?
Yes, the platform has the right to reject any watch to ensure the quality of the products displayed and to protect buyers.
Is the initial assessment binding?
No, the initial valuation is only a preliminary estimate, and the final price is determined after the actual inspection.
Can I refuse the final price?
Yes, the seller can reject the final price and have the watch returned according to the return policy.
How do I sell a watch on the platform?
The seller enters the watch's details, which are then evaluated and inspected, and the watch is displayed to buyers while the platform monitors the process.
Payments and Fees
How does the payment process work?
The full amount is to be paid before receiving the watch to ensure the seriousness of the order and the completion of the transaction securely.
When will the order be confirmed?
The order is confirmed immediately after successful payment and the start of the execution procedures.
Is there a commission on the sale?
Yes, the platform charges a commission for its brokerage services and for overseeing the process.
Are there any additional fees?
Fees may apply for inspection, shipping, or documentation services, as applicable.
Shipping and Delivery
How is shipping handled between the seller and the buyer?
Shipping is directly from the seller to the buyer, with the platform monitoring the entire process to ensure the order arrives safely.
Who determines the shipping company?
The seller is responsible for choosing the appropriate shipping company, with the platform following up to ensure the quality of service.
Who determines the shipping cost?
The shipping cost is determined by the seller, the shipping company, and the nature of the order.
Is the platform responsible for shipping?
The platform is an intermediary, but it fully monitors the shipping process and can be contacted in case of any problem.
Can the shipment be tracked?
Yes, if a tracking number is provided by the shipping company, the order can be tracked. You can also contact the platform for assistance.
Orders and Follow-up
How do I know the status of my order?
The order can be tracked through the account or by contacting the seller, and the platform also provides support for tracking the status.
What should I do if my order is late?
You can contact the seller or refer to the platform, where the case will be followed up to ensure the order arrives.
Cancellation and Returns
Can the order be canceled?
The order can be canceled before payment without any obligations, and after payment according to the specified conditions.
When can I request a refund?
A return can be requested within the specified period and in cases such as a discrepancy in the description, lack of authenticity, or an undisclosed defect.
When are returns not accepted?
Returns are not accepted if the product is damaged after receipt, if accessories are missing, or if the specified period has expired.
Who bears the shipping costs for returns?
The platform will bear the costs if the reason is the seller's fault, a defect, or a non-conformity, and the buyer will bear the costs if the reason is attributable to them.
Security and Trust
How is authenticity verified?
The platform uses professional means to verify authenticity, with continuous monitoring to ensure product quality, although it is not possible to guarantee the detection of all advanced cases.
Is the platform liable for damages?
The platform works to follow up on cases and resolve problems, while adhering to the statutory limits of liability.
What should I do if I encounter a problem?
You can refer directly to the platform, where the case is followed up and worked on to ensure customer satisfaction.
Account
Do I need an account to use the platform?
Yes, using the platform requires creating an account and providing accurate information to ensure the security of operations.
Can my data be modified?
Yes, the data can be modified through the account.
When is the account suspended?
In case of a violation of the terms or suspicion of irregular activity.
Privacy
What data is collected?
Personal, financial, and technical data is collected to provide the service and improve the experience.
Is data being shared?
Information is only shared with parties necessary to complete the service, such as shipping and payment.
Is the data being sold?
The data is not sold to any third party.
What are my rights regarding my data?
You can view, edit, delete, withdraw consent, and file a complaint.
Cookies
Does the platform use cookies?
Yes, to improve the user experience.
Can it be disabled?
Yes, but this may affect some of the site's functions.