Frequently Asked Questions

Buying
How does the platform work?
The platform acts as an intermediary between sellers and buyers, monitoring transactions to ensure a safe and smooth experience, while also providing inspection and verification services.
Does the platform verify the hours?
Yes, the platform offers technical inspection and authenticity verification services according to approved mechanisms, with follow-up on each process.
Is the information displayed about the watch guaranteed?
The information is based on what the seller provides, and the platform verifies it within the limits of the inspection, following up on any post-sale feedback.
When will the final price be determined?
The final price is determined after an actual inspection of the watch by specialists.
What happens after payment?
The seller ships the order, and the platform monitors the process until the product arrives.
Can I return the watch after purchase?
Yes, in cases such as a discrepancy in the description or a defect, with the platform following up to ensure the customer's rights.
Shipping and Delivery
How is shipping handled between the seller and the buyer?
Shipping is directly from the seller to the buyer, with the platform following up to ensure the order arrives safely.
Who determines the shipping company?
The seller is responsible for choosing the appropriate shipping company.
Is the platform responsible for shipping?
The platform is an intermediary, but it monitors the shipping process and can be contacted in case of a problem.
Cancellation and Returns
Can the order be canceled?
Cancellation is possible before payment, and after payment according to the terms.
When can I request a refund?
In cases such as a defect or a discrepancy in the description.
Who bears the shipping costs for returns?
The platform is responsible if the fault lies with the seller, and the buyer is responsible if the fault lies with them.