Privacy Policy

The platform is committed to protecting the personal data of its users in accordance with the regulations in force in the Kingdom of Saudi Arabia, including the Personal Data Protection Law and its implementing regulations.

1. The data we collect

We collect the following data when you use the platform:

Personal data such as name, phone number, and email address. This may include an ID or residence number when needed.
Watch data such as brand, model, condition, and photos.
Financial data, such as payment or bank transfer details and shipping addresses.
Technical data such as IP address, device type, browser, and pages visited.

2. Purposes of data collection

The data is used for the following purposes:

Create an account and provide the required services.
Conducting evaluations and completing sales and purchases.
Verification of identity and legal eligibility
Communicating with the user regarding orders and inquiries.
Improving the user experience and developing the platform.
Compliance with legal and regulatory requirements.

3. The legal basis for data processing

Data is processed based on one of the following grounds:

Explicit user consent.
Execution of a contract to which the user is a party.
Commitment to implementing regulatory requirements
Achieving the legitimate interest of the platform in a manner that does not conflict with user rights.

4. Data Sharing

User data is not shared with any third party except in the following cases:

Shipping and delivery companies to complete the delivery process.
Payment service providers to complete financial transactions
Governmental or judicial authorities upon request in accordance with regulations.
Technical service providers who are committed to data confidentiality

The platform does not sell personal data to any third party under any circumstances.

5. Data retention period

The platform retains data for the duration necessary to provide the service, and it may be retained for an additional period in accordance with legal and regulatory requirements.

6. User Rights

The user is entitled, in accordance with the applicable regulations, to:

View their personal data
Request correction of any inaccurate data.
Request to delete data after its purpose has been fulfilled.
Withdraw consent to data processing at any time.

7. Data Protection

The platform is committed to taking the necessary technical and organizational measures to protect data from unauthorized access, alteration, disclosure, or destruction.

8. Transferring data outside the Kingdom

If data needs to be transferred outside the Kingdom to operate some of the platform's services, this will be done in accordance with approved regulatory controls.

9. Cookies

The platform uses cookies to improve user experience and analyze site usage.

10. Policy Amendment

Ravelor is entitled to modify this policy at any time, and continued use of the platform after the modification constitutes implicit approval of the updated policy.

Frequently Asked Questions

Buying
How does the platform work?
The platform acts as an intermediary between sellers and buyers, monitoring transactions to ensure a safe and smooth experience, while providing inspection and verification services, with the sales contract remaining between the seller and the buyer.
Does the platform verify the hours?
Yes, the platform offers technical inspection and authenticity verification services according to approved mechanisms, with follow-up on each process to ensure product quality as much as possible.
Is the information displayed about the watch guaranteed?
The information is based on what the seller provides, and the platform verifies it within the limits of inspection and documentation. It also follows up on any post-sale feedback to ensure the customer's rights.
When will the final price be determined?
The final price is determined after the watch has been physically inspected by specialists to ensure the accuracy of the valuation.
What happens after payment?
After payment, the seller prepares and ships the order, and the platform monitors the process and ensures it proceeds correctly until the product arrives.
Can I return the watch after purchase?
Yes, a refund can be requested in cases such as a discrepancy in the description, lack of authenticity, or an undisclosed defect, with the platform following up on the case to ensure the customer's rights.
Selling
What are the conditions for selling a watch on the platform?
The seller must provide accurate data, guarantee ownership and authenticity, and ensure the watch is free from any dispute. The platform will follow up on this data to verify it.
Can the watch offer be rejected?
Yes, the platform has the right to reject any watch to ensure the quality of the products displayed and to protect buyers.
Is the initial assessment binding?
No, the initial valuation is only a preliminary estimate, and the final price is determined after the actual inspection.
Can I refuse the final price?
Yes, the seller can reject the final price and have the watch returned according to the return policy.
How do I sell a watch on the platform?
The seller enters the watch's details, which are then evaluated and inspected, and the watch is displayed to buyers while the platform monitors the process.
Payments and Fees
How does the payment process work?
The full amount is to be paid before receiving the watch to ensure the seriousness of the order and the completion of the transaction securely.
When will the order be confirmed?
The order is confirmed immediately after successful payment and the start of the execution procedures.
Is there a commission on the sale?
Yes, the platform charges a commission for its brokerage services and for overseeing the process.
Are there any additional fees?
Fees may apply for inspection, shipping, or documentation services, as applicable.
Shipping and Delivery
How is shipping handled between the seller and the buyer?
Shipping is directly from the seller to the buyer, with the platform monitoring the entire process to ensure the order arrives safely.
Who determines the shipping company?
The seller is responsible for choosing the appropriate shipping company, with the platform following up to ensure the quality of service.
Who determines the shipping cost?
The shipping cost is determined by the seller, the shipping company, and the nature of the order.
Is the platform responsible for shipping?
The platform is an intermediary, but it fully monitors the shipping process and can be contacted in case of any problem.
Can the shipment be tracked?
Yes, if a tracking number is provided by the shipping company, the order can be tracked. You can also contact the platform for assistance.
Orders and Follow-up
How do I know the status of my order?
The order can be tracked through the account or by contacting the seller, and the platform also provides support for tracking the status.
What should I do if my order is late?
You can contact the seller or refer to the platform, where the case will be followed up to ensure the order arrives.
Cancellation and Returns
Can the order be canceled?
The order can be canceled before payment without any obligations, and after payment according to the specified conditions.
When can I request a refund?
A return can be requested within the specified period and in cases such as a discrepancy in the description, lack of authenticity, or an undisclosed defect.
When are returns not accepted?
Returns are not accepted if the product is damaged after receipt, if accessories are missing, or if the specified period has expired.
Who bears the shipping costs for returns?
The platform will bear the costs if the reason is the seller's fault, a defect, or a non-conformity, and the buyer will bear the costs if the reason is attributable to them.
Security and Trust
How is authenticity verified?
The platform uses professional means to verify authenticity, with continuous monitoring to ensure product quality, although it is not possible to guarantee the detection of all advanced cases.
Is the platform liable for damages?
The platform works to follow up on cases and resolve problems, while adhering to the statutory limits of liability.
What should I do if I encounter a problem?
You can refer directly to the platform, where the case is followed up and worked on to ensure customer satisfaction.
Account
Do I need an account to use the platform?
Yes, using the platform requires creating an account and providing accurate information to ensure the security of operations.
Can my data be modified?
Yes, the data can be modified through the account.
When is the account suspended?
In case of a violation of the terms or suspicion of irregular activity.
Privacy
What data is collected?
Personal, financial, and technical data is collected to provide the service and improve the experience.
Is data being shared?
Information is only shared with parties necessary to complete the service, such as shipping and payment.
Is the data being sold?
The data is not sold to any third party.
What are my rights regarding my data?
You can view, edit, delete, withdraw consent, and file a complaint.
Cookies
Does the platform use cookies?
Yes, to improve the user experience.
Can it be disabled?
Yes, but this may affect some of the site's functions.